PAYMENT POLICY
At Dr Kapiils, we aim to provide a secure, seamless, and reliable payment experience for all customers.
Accepted Payment Methods
We currently accept orders through:
– Prepaid Payments
– Cash on Delivery (COD), where available
For prepaid orders, we accept
– Credit Cards
– Debit Cards
– UPI
– Net Banking
– Wallets
– Other payment methods available at checkout
Available payment methods may vary depending on location, order value, and platform availability.
Secure Transactions
All online transactions on the Dr Kapiils website are processed through trusted and secure third-party payment gateways using industry-standard encryption and security protocols.
For card payments, customers may be required to provide details including:
– Card number
– Expiry date
– CVV/security code
– OTP authentication, wherever applicable
Dr Kapiils does not store complete debit card, credit card, banking, or UPI credentials on its servers.
Failed or Unsuccessful Transactions
In case an amount is deducted from your account but the order confirmation is not received, customers are advised to contact our support team with the following details:
– Transaction Reference Number
– Registered Email Address
– Registered Phone Number
– Date & Time of Transaction
Most failed transactions are automatically reversed by banks or payment providers within their standard processing timelines.
Third-Party Payment Providers
Payments on the website may be processed through third-party payment service providers.
Customers may be redirected to external payment gateway platforms during the transaction process. Such third-party platforms operate independently and may have their own terms, privacy policies, and security practices.
Dr Kapiils shall not be responsible for any issues arising directly from third-party payment gateway services.
Cash on Delivery (COD)
Cash on Delivery may be available for selected pin codes and order values.
Dr Kapiils reserves the right to:
– Limit or disable COD for certain orders
– Request additional verification for high-value orders
– Apply additional charges on COD orders, wherever applicable
Fraud Prevention
To maintain transaction security and prevent fraudulent activity, Dr Kapiils reserves the right to cancel, hold, or verify orders suspected of unauthorized, suspicious, or fraudulent transactions.
Additional identity or payment verification may be requested in certain cases before order processing.
Refunds
Approved refunds will be processed to the original payment method used during purchase in accordance with our Return & Refund Policy.
Refund timelines may vary depending on banks, payment gateways, and financial institutions.
Contact Information
For payment-related queries or assistance, users may contact:
Dr Kapiils
Email: support@drkapiils.com
Website: www.drkapiils.com