Refund & cancellation At Dr. Kapils, customer satisfaction is important to us.
Please read our cancellation and refund terms carefully before placing an order.
Order Cancellation Orders may only be cancelled before they are dispatched from our facility. If your order has not yet been shipped, you can request a cancellation by reaching out to our customer support team at support@drkapiils.com Once the cancellation request is received and approved, the refund process will be initiated. Refunds are generally processed within *7 business days* from the confirmation of cancellation. Please note that **orders cannot be cancelled once they have been shipped.
Refund & Replacement Policy We follow strict quality standards to ensure every product delivered meets our expectations of safety and authenticity. Return Eligibility As a general policy, products purchased from Dr. Kapils are non-returnable. However, support may be provided in the following situations: – You received an incorrect product – The item arrived damaged or defective In such cases, customers must notify us *within 48 hours of receiving the order*. How to Report an Issue To help us investigate and resolve the concern efficiently, please email **support@drkapiils.com* with the following details: 1. A clear unboxing video showing the issue with the product 2. A copy or image of the *purchase invoice/bill* Requests submitted without sufficient supporting proof may experience delays or may not qualify for approval. —
Product Inspection & Approval
After receiving your request, our team will verify the details provided and review the claim. If the request is approved, an appropriate solution such as a *replacement or refund* will be offered. In cases where the product does not meet the eligibility requirements, the request may be declined. Products will not qualify for return or replacement if: – The product has been used – The product seal is opened or damaged – Product identifiers or packaging have been tampered with —
Refund Processing Timeline
– *Prepaid Orders:* Refunds will be credited back to the original payment method (credit card, debit card, wallet, UPI, bank account, etc.) within *7 working days* after approval. – Cash on Delivery (COD) Orders:* Approved refunds will be transferred to the customer’s bank account within **14 working days* after verification and confirmation. — For any concerns or support related to cancellations, damaged products, or refund requests, please contact us at: *Email:* support@drkapiils.com *Website:* : www.drkapiils.com
